Dear client,
We are honored that you have decided to use our services at BEŇOVSKÝ APARTMENTS. Our goal is to make your stay with us as pleasant as possible and to make our apartments a place you will always be happy to return to. The contractual relationship between you and the individual apartments is governed and specified by the General Terms and Conditions (hereinafter referred to as the "GTC"). By ordering services in our apartments, you declare that you have read the aforementioned GTC and agree to the provision of services in accordance with these GTC.
PREAMBLE
Client accommodation is governed by the legal order of the Slovak Republic, based on Slovak law and operating rules. The accommodated client accepts these GTC and the Operating Rules as a contractual condition of accommodation and is obliged to comply with its provisions. The client is obliged to familiarize himself/herself with the Operating Rules properly; his/her ignorance will not be taken into account. The GTC and Operating Rules are available in electronic form on the website www.benovskyapartments.com, and in printed form, are available directly in each apartment.
Article 1
Introductory Provisions
1.1 These GTC regulate the rights and obligations of the contracting parties arising from the contract concluded between the operator, which is LUNYS, s.r.o., with its registered office at Hlavná 4512/96, 059 51 Poprad – Matejovce, Company ID: 36 472 549, Tax ID: 2020019518, VAT ID: SK2020019518, a company registered in the Commercial Register of the Slovak Republic, Section: Sro, Company ID: 12769/P, IBAN: SK92 0900 0000 0051 3053 6412, telephone: +421 907 711 622 e-mail: info@benovskyapartments.com (hereinafter referred to as the “operator”) and the buyer, the subject of which is the purchase and sale of the service of providing short-term or long-term accommodation booked via the website www.benovskyapartments.com, by email, by phone, third-party platforms such as Booking.com, Airbnb, Expedia, and others.
Contact details of the operator:
LUNYS, s.r.o., Hlavná 4512/96, 059 51 Poprad – Matejovce,
IČO: 36 472 549, DIČ: 2020019518, IČ DPH: SK2020019518,
Company registered in the Commercial Register of the Slovak Republic, Section: Sro, Vl.č.: 12769/P,
IBAN: SK92 0900 0000 0051 3053 6412,
Telephone: +421 907 711 622, e-mail: info@benovskyapartments.com
Supervisory authority:
Slovak Trade Inspection (SOI)
SOI Inspectorate for the Prešov Region
Obrancov mieru 6, 080 01 Prešov 1
Technical Department Product Control and Consumer Protection Tel. No.: +421 51 7721 597
1.2 These GTCs apply to contracts for the rental of apartments for short-term accommodation, as well as to all additional services and supplies performed by the operator. Other commercial and contractual terms and conditions for the client shall apply only if they have been expressly agreed in advance in writing by the contracting parties.
1.3 Any rental of apartments, as well as their use for a purpose other than short-term accommodation, requires the prior written consent of LUNYS, s.r.o.
1.4 The GTC applies to online reservations, e-mail, and telephone reservations of accommodation services provided by the operator LUNYS, s.r.o. Use of the online reservation system of the operator LUNYS, s.r.o., payment and cancellation conditions of online reservations, e-mail, and telephone reservations made by the client/clients via the website www.benovskyapartments.com, by e-mail or by telephone, as well as all other rights and obligations arising from the legal relationship arising from reservations in the manner specified above.
1.5 The client is entitled to use reservations only if he/she has read the GTC and the Operating Rules. It is recommended that the client familiarize himself/herself with these documents before making a reservation. When using the reservation repeatedly, the client is always obliged to familiarize himself/herself with the current version of the GTC. The accommodation operator reserves the right to unilaterally change these GTCs.
1.6 The client declares that he/she has reached the age of at least 18 years and is capable of acquiring rights and assuming obligations in his/her own name.
Article 2
Conditions and method of accommodation
2.1 The operator may accommodate a client who has an accepted reservation. The client must check in before arriving at the BEŇOVSKÝ APARTMENTS facility. To check in, the client is obliged to present to the operator or authorized person a valid ID card, passport, or other valid identity document in accordance with Act No. 253/1998 Coll. on the registration of residence of Slovak citizens in the Slovak population register, as amended, and Act No. 363/2005 Coll. on the protection of personal data, as amended.
2.2 The client is obliged to perform online check-in via an electronic form, which will be sent to them by email, SMS, or via the reservation platform (e.g., Booking.com). The client must enter all requested data, including identity documents of all accommodated persons, exclusively through this form.
2.3 A client who is not a Slovak citizen (foreigner) is obliged, under Act No. 404/2011 Coll. on the residence of foreigners, to fill in and sign an official residence notification. This notification is part of the online check-in form, which the client signs electronically (by touching the screen). The operator then prints the form from the system for registration purposes.
2.4 Check-in to the reserved apartment is available to the client from 15:00 to 20:00 on the agreed day. Accommodation in the apartment is possible only after completing the online check-in and subsequent verification of data by the operator. The PIN code to enter the apartment will be sent to the guest only after verification of the data. Online check-in must be completed no later than 20:00 on the day of arrival. After this time, the availability of the apartment and accommodation cannot be guaranteed.
2.5 In exceptional cases, the operator may offer the client a different apartment than the one reserved, provided it does not substantially differ from the confirmed booking, and the affected parties have been informed of this fact in advance by these GTC.
2.6 The client is obliged to vacate the apartment and check out no later than 11:00 (check-out), unless otherwise individually agreed and confirmed in writing. In case of late vacating, the operator will charge a fee of 30 EUR/apartment (late check-out) from 11:00 to 13:00. A fee of 60 EUR/apartment applies if vacating occurs between 13:00 and 15:00. After 15:00, the operator will charge 100% of the apartment price for that day, considered an extra day.
2.7 Our goal is to ensure the client has the most comfortable and safest stay possible. Therefore, we have implemented a modern and contactless check-in and check-out system using LOXONE. This system allows you independent access to the apartment without personal contact with our staff, which is especially advantageous nowadays.
Online check-in process:
Reservation: After confirming your reservation, we will send you all necessary information to perform online check-in.
Code generation: After completing and verifying the data in the online check-in, you will receive a unique code by email or SMS to open the apartment entrance door. For same-day bookings after 15:00, the code will be generated and sent within 1 hour of confirmation. This code is valid for the entire duration of your stay in the apartment.
Apartment access: Upon arrival at the apartment building, you will find a control panel by the apartment entrance door. Enter the received code on this panel, and the door will automatically unlock. You need to enter this code every time you enter the apartment, so we recommend remembering it well.
Apartment entry: After entering the correct code, you can enter the apartment. All necessary information about the apartment amenities and other services can be found in the apartment and on our website www.benovskyapartments.com.
Check-out process:
Leaving the apartment: Upon leaving the apartment, no further actions are necessary. The door will lock automatically after your departure.
End of stay: Your stay ends automatically at the time stated in the reservation, more details in point 2.5 of these GTC.
2.8 The apartment is considered vacated after the client removes all personal belongings, closes the apartment, and reports the check-out. The operator reserves the right to inspect the apartment inventory no later than 60 minutes after the client vacates the apartment.
2.9 If the client requests an extension of accommodation, the operator may offer a different apartment at a different price than the originally occupied one. In this case, the client has no right to accommodation in the originally occupied apartment or any other apartment if capacity or operational reasons prevent it.
2.10 In case of any ambiguities or questions arising during the reservation, the client is entitled to contact the operator, whose details are stated in point 1.1.
Article 3
Reservation
3.1 When making a reservation, the client has the opportunity to search for currently available accommodation capacities via the website, via platforms, by telephone, or by e-mail according to the specified requirements (arrival date, departure date, number of persons, type of apartment, etc.).
3.2 The client is obliged to fill in all required data when booking a stay.
3.3 After making a reservation, the client will be sent a booking confirmation to the e-mail address he/she provided.
Article 4
Reservation changes, order cancellation, withdrawal, and cancellation conditions
4.1 Any changes to the reservation made by the client can be made. When requesting to change the reservation made, the client is always obliged to provide the variable symbol and invoice number in the case of a reservation made by phone or e-mail. If the client requests a change to the reservation made, which cannot be met due to capacity or other operational reasons, the operator will take all steps to meet the client's requirements. However, the operator is not obliged to meet the client's request to change the reservation made, and the client is not entitled to compensation for damages or any other performance from the operator due to the impossibility of changing the reservation made.
4.2 If a date for free withdrawal from the contract has been agreed in writing between the operator and the client, the client may withdraw from the contract until that time without raising any payment claims or claims for damages against the operator. The client's right of withdrawal expires unless he exercises his right of withdrawal in writing to the operator by the agreed date.
4.3 Cancellation conditions when canceling a stay by the client: the operator applies the cancellation conditions and cancellation fees in the event of cancellation of ordered and confirmed services unless otherwise agreed upon during online booking:
a) 1-3 days (inclusive) before the start of the stay, the cancellation fee is 100% of the price of the payment paid
b) more than 4 days before the start of the stay, the cancellation of ordered services is free of charge
c) the minimum cancellation fee for a refund in the event of cancellation is 10 EUR, which is used for costs associated with bank transfers.
4.4 In the event of the client's failure to start the booked stay, the operator is entitled to a cancellation fee in the amount of 100% of the payment paid.
4.5 Despite the above cancellation conditions, the operator will always individually assess the cancellation conditions in each situation to provide more favorable conditions for the client.
4.6 If the payment for the stay reservation is not made, the operator will not agree to the order and confirmation of the service. Even if the client starts the stay, the operator, in such a case, is not obliged to provide him with the apartment that he booked, which another client would occupy. In such a case, the operator may provide the client with another unoccupied apartment or not booked by another client on the given date.
4.7 The operator is also entitled to withdraw from the contract in extraordinary, unforeseeable cases: force majeure, anti-pandemic measures, or other circumstances for which the operator is not responsible.
4.8 In the event of the client's withdrawal from the contract and cancellation of the reservation or partial withdrawal of the client from the contract and partial cancellation of the reservation or failure to start the stay, the operator will send the client a written or e-mail notification of the operator's claim to the cancellation fee and its amount in accordance with these GTC within 14 days from the date of the client's withdrawal from the contract and cancellation of the reservation or from the date of the client's partial withdrawal from the contract and partial cancellation of the reservation or from the date of the start of the stay in the event of the client's failure to start the stay. By confirming the order and expressing agreement with these GTC, the client agrees and acknowledges that in the event of the client's withdrawal from the contract and cancellation of the reservation or partial withdrawal of the client from the contract and partial cancellation of the reservation or failure to start the stay, the operator is entitled to unilaterally set off the client's claim for the refund of the price of the stay paid by the client when making the reservation of the stay against the operator's claim for the payment of the cancellation fee in the amount specified in these GTC in the amount in which these claims are covered, while the amount exceeding the mutual claims of the client and the operator in favor of the client shall be paid by the operator to the client by bank transfer to the client's bank account from which the payment of the price of the stay was made when booking the stay, within 30 business days from the day following the day of the client's withdrawal from the contract and cancellation of the reservation or partial withdrawal of the client from the contract and partial cancellation of the reservation or failure to start the stay. The client shall bear bank fees associated with the refund of the price of the client's stay.
Article 5
Payment terms
5.1 The price list for short-term accommodation and other services is available in the apartments or on the website www.benovskyapartments.com
5.2 The operator has the right to receive payment for the ordered services before they are provided, and the customer is obliged to pay the price of the services before they are provided.
5.3 The operator is entitled to request an advance payment from the client when booking in the amount of 100% of the price of the
Article 6
Responsibility of the operator and the client
6.1 The operator is not liable for damage to items brought and left by the client in the apartment. The operator is not liable for jewelry, money, and other valuables. The operator is not liable for forgotten and lost items on the apartment premises. The operator is not liable for any damage caused to the client outside the apartment. The operator will claim the claim, or part of it, from the client's retained funds.
6.2 In the apartment or the common areas of the building, the client may not move equipment, make adjustments, or make any interventions in the electrical network or other installations without the consent of the operator or a person authorized by him. In the event of a violation of this provision, the operator is entitled to demand full compensation from the client for any malfunctions and damage caused by the client.
6.3 Before leaving the apartment, the client must turn off the lights and close the water taps, windows, and doors.
6.4 For safety reasons, leaving children under 10 years of age without adult supervision is not appropriate. The operator is not responsible for any injuries that may occur.
6.5 For safety reasons, the client is not entitled to carry weapons and ammunition in the apartments and other parts of the building or otherwise store guns and ammunition in a condition that allows immediate use.
6.6 The client cannot bring bicycles, scooters, and animals into the room or other areas not designated for this purpose.
6.7 Guests can bring lighter sports equipment such as skis, snowboards, sleds, or roller skates into the accommodation. Extra care must be taken when handling this equipment indoors to avoid damaging the equipment or floors. In the event of damage, the guest is obliged to pay the full amount of the damage.
6.8 From 10:00 p.m. to 6:00 a.m., the client is obliged to observe night silence.
6.9 Smoking is strictly prohibited throughout the property. Suppose the fire protection system is activated due to a violation of the smoking ban. In that case, the operator will be entitled to demand full compensation from the client for any malfunctions and damage caused by the client. It is also strictly prohibited to use any narcotic and psychotropic substances in the apartments and the rest of the building. For violation of this prohibition, the client will be charged a fine of EUR 150 for each violation of this prohibition.
6.10 Found items are sent to the client only upon their written request or an e-mail request with a description of the lost item and a photo of the item to the e-mail: info@benovskyapartments.com. Found items are stored for a maximum of 1 month in the designated space.
6.11 The client must report any possible deficiencies, irregularities, or reservations to the operator or someone authorized by him immediately after their discovery.
6.12 The same is required if he discovers any damage to the room or its inventory. If the operator or a person authorized by him discovers damage to the apartment, part of the apartment, or its inventory after the end of the client's stay without the client reporting these facts, the client is obliged to compensate the operator for the damage to the apartment, part of the apartment or its inventory in full at the acquisition value.
6.13 The client is liable for damage caused to the equipment or inventory of the apartments following the relevant applicable legal regulations. In the event of damage to or destruction of the operator's property, the operator is entitled to compensation for damage in the acquisition value of the destroyed inventory.
6.14 In the event of damage caused by the client to the operator's property, the client is obliged to pay compensation for the damage incurred no later than the day of the end of the stay in the apartment when settling the accommodation and services or based on the invoice. If the client refuses to pay the damage incurred, the operator is entitled to charge the client a contractual penalty of 0.2% per day of the amount owed for each delay. Payment of the contractual penalty does not affect the operator's right to compensation for the damage caused.
6.15 The authorized person receives client complaints and suggestions for improving the operator's activities, the operations manager Nikola Kaňuk, at e-mail: info@benovskyapartments.com.
6.16 Complaints are resolved according to the Complaints Procedure published on the website www.benovskyapartments.com.
Article 7
Final Provisions
7.1 The law of the Slovak Republic governs these GTC and legal relationships arising on their basis.
7.2 If any provision of these GTCs is or becomes invalid, ineffective, or unenforceable, such invalidity, ineffectiveness, or unenforceability shall not affect the validity and effectiveness of the other provisions of these GTCs.
7.3 Any disputes arising from these GTC and the Agreement will be resolved before the competent court in the Slovak Republic.
7.4 The resolution of client complaints in relation to the services provided by the operator is governed by the BEŇOVSKÝ APARTMENTS Complaints Procedure. If the client-consumer is not satisfied with how the operator has handled his complaint or believes that the operator has violated his rights, the client has the right to contact the operator with a written request for redress addressed to the operator's registered office, which is specified in point 1.1.
7.5 If the operator responds negatively to the client's written request under point 7.4 or does not respond to such a request within 30 (thirty) days from the date of its sending to the client, the client has the right to submit a proposal to initiate alternative dispute resolution to the alternative dispute resolution entity pursuant to Section 12 of Act No. 391/2015 Coll. on alternative dispute resolution and on amendments and supplements to certain acts.
7.6 Alternative Dispute Resolution (hereinafter referred to as "ARD") - is a procedure aimed at achieving an amicable resolution of a dispute between a consumer and a trader and preventing the emergence of legal disputes between these two entities. If the client is dissatisfied with the result of his request for redress and the attempt to resolve the dispute with the operator was unsuccessful, he has the right to submit a proposal to the relevant alternative dispute resolution entity, which in this case is, for example, the Slovak Trade Inspection. The Slovak Trade Inspection has all the necessary information on the alternative procedure by which the Customer can resolve a potential dispute. More information on alternative dispute resolution and to submit a proposal can be found on the website of the Slovak Trade Inspection: https://www.soi.sk/sk/Alternatnive-riesenie-spotrebitelskych-sporov.soi.
7.7 When confirming the reservation, the client states that he has read these GTC, the Operating Rules, and the price list of services and undertakes to comply with them.
These GTCs enter into force and effect on 1.3.2025.
7.9 In connection with the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data - GDPR, repealing Directive 95/46/EC (General Data Protection Regulation) and Act No. 18/2018 Coll. on the protection of personal data, we fulfill our information obligation in connection with the processing of your personal data, more in the section "Principles of personal data protection."
In Poprad, on March 1, 2025